Customer Payment and Claim Center
ON CLAIMS PRIOR TO JULY 1, 2025 CONTACT
CompSource Mutual Insurance Company
Claim Filing Instructions for July 1, 2025-present
AmTrust Insurance
AmTrust Insurance is the insurance carrier for CALM. They offer two ways to report a claim:
- AmCares Nurse Triage – 1-(844) 614-9181, press 1 to speak with a nurse, press 2 if treatment already occurred
- Email PDF of the first report of injury to CALM@amtrustgroup.com
For best claim outcomes when an injury occurs call AmCares®, where one phone call addresses nurse triage and reports the claim. Utilization of AmCares generally leads to an increase in injured employee satisfaction, network utilization, and possibly a reduction in medical cost, lost time from work, and unnecessary emergency room visits.
AmCares® is a 24/7 nurse line available to injured employees where nurses use nationally recognized triage guidelines to identify the appropriate level of care for an injured employee’s injury: Self-care, Telemedicine, Occupational Clinic, Urgent Care, or Emergency Room. If the injury is self-care, it will be entered as a report only claim. Nurses speak both English and Spanish, other languages available as needed.
AmTrust also accepts emailed PDF copies of the First Report of Injury, submitted to CALM@amtrustgroup.com
A pdf fillable first report of injury is available here: CALM Worker's Compensation Claim Kit
Important Notes to Remember
- If an injured employee is seeking medical treatment for an occupational injury, but has not yet seen a physician, be sure to call AmCares® -1-(844) 614-9181, press 1 to speak with a nurse, press 2 if treatment already occurred.
- Please file claims with AmTrust as soon as possible after being notified of an injury by your injured employee, preferably the same day. If the AmCares line was utilized, the claim filing has been completed for you. If the AmCares line was NOT utilized claim filing is mandatory, email a PDF of the First Report of Injury to CALM@amtrustgroup.com.
- When reporting a claim be sure to provide the policy #, district, school name and department.
- Claims where there is an incident, but no medical treatment, can be submitted as “Report Only” claims. These will be recorded in case medical treatment is sought at a later date; but do not count as actual claims.
- Supporting documents (like witness statements) are not required to submit a claim. They can be submitted later. Priority goes to completing and submitting the First Report of Injury.
- The assigned Claims Adjuster will contact you and the injured worker within 1-2 business days, most likely within 24 business hours of submission.
- Please contact Lissette Caballero, AmTrust Client Experience Manager, at 860-571-3165, or at lissette.caballero@amtrustgroup.com for assistance with filing claims.
